The practice makes every effort to see urgent cases on the same day. Requests for routine appointments are offered 2 working days in advance (you need to call the surgery at 8am when the phone lines open for the best chance of booking an appointment).
You can make an appointment with any doctor at the practice. Currently, you will initially be given a phone appointment; a clinician will call you and book you a face to face appointment if required.
Sometimes you will not be able to see the doctor of your choice at the time you want, however another doctor in the practice would be pleased to see you if he/she has appointments available.
Weekday early morning and evening appointments are offered here or nearby. Please contact the practice for appointment availability.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01452 891110
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment in advance during opening times.
Use this service to let us know when you want your routine appointment and we will reply to you with a time. Once we receive this form, we will process it within 4 working hours.
Use this service to get medical help from the surgery. We will respond within 3 working days during opening times.
You can also:
- phone us on 01452 891110
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Interpreting service
If you cannot say what you want to say in English when you go to the doctor and need help with interpreting, then please ring the health centre on 01452 891110 or speak to a receptionist.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01452 891110 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients are usually seen at the practice but between the hours of 8am and 6:30pm may be seen at home if the doctor considers a home visit is necessary. A doctor may ring you before a visit to establish the urgency of your visit.